FAQ
Frequently Asked Questions
Check the knowledge base or reach the team on Discord.
Knowledge Base
Here are some of the most common questions we get asked about our services.
How does the pricing work?
You need seats only for contributors (editors); readers are free up to 100 readers. Beyond that scope, you need to switch to an enterprise plan for the readers' license package.
Can I move my data between environments?
Yes, with built in data export and import capabilities, you can move your data between different instances, both cloud or on-premises.
What is the support model?
The standard support plan covers business hours over a business week. For critical systems requiring advanced support, please reach out to the team for an enterprise plan.
I need custom features.
The enterprise plan includes customization options based on quotation. Any customization will be covered by the enterprise support plan.
I need help setting up GRC practices.
En plus de l'outil CISO Assistant, vous pouvez contacter l'équipe pour obtenir un devis pour un package d'accélération GRC qui comprend des sessions de coaching et des entretiens pour mettre en place des pratiques GRC pour votre organisation.
I have highly sensitive data.
Notre instance cloud est déployée selon les meilleures pratiques et normes en matière de sécurité cloud. La configuration sur site peut également être une option pour les cas d'utilisation avec des informations critiques.
What does Private Gen AI mean?
Private generative AI means that you interact with models that are exclusive to your instance and run in private environments. These can be run in your infrastructure or our cloud instance and guarantee that your data never leaves your perimeter.
How long can I keep the trial instance?
45 days.
Is the community edition free forever?
Yes.
I'm an integrator looking to rebrand the solution for my customers.
We have a white label program that we can discuss .
I'm a solo consultant and don't want to pay for each one of my customers.
You only pay contributor seats since readers are free.
I would like to contribute.
This is possible, check the contributions guide on our GitHub.
What is the OSS license?
AGPLv3.
I already have a lot of risks assessments, can I import them at once?
Yes, as long as they share the same format in CSV or Excel and are structured, the import wizard of the pro version will be able to pick it up.
What are the prerequisites to install CISO Assistant?
CISO Assistant consists of a few docker images. You can install it on your laptop, desktop, or server. If it can run Excel, it can run CISO Assistant :). Once you install Docker and Docker-compose, follow the instructions on GitHub.
What are the supported languages?
English and French. We are currently working on supporting others as well.
What are the supported frameworks?
CISO Assistant has more than 20 cyber security frameworks and it is still counting. If you notice that one is missing, reach out to the team through Discord or contact form. If it's an open and free standard or regulation, we will add it for free.
Can I add a custom/internal framework?
Yes. Just follow the instructions on the documentation to use our open format. We also provide express consultancy options to assist with complex and large framework integration.
Ready to boost your cyber security posture?
Join our community of satisfied customers and enjoy the benefits of CISO Assistant.