FAQ
Frequently Asked Questions
Check the knowledge base or reach the team on Discord.
Knowledge Base
Here are some of the most common questions we get asked about our services.
How does the pricing work?
You need seats only for contributors (editors); readers are free up to 100 readers. Beyond that scope, you need to switch to an enterprise plan for the readers' license package.
Can I move my data between environments?
Yes, with built in data export and import capabilities, you can move your data between different instances, both cloud or on-premises.
What is the support model?
The standard support plan covers business hours over a business week. For critical systems requiring advanced support, please reach out to the team for an enterprise plan.
I need custom features.
The enterprise plan includes customization options based on quotation. Any customization will be covered by the enterprise support plan.
I need help setting up GRC practices.
In addition to CISO Assistant tooling, you can reach out to the team to get a quotation for a GRC acceleration package that includes coaching sessions and interviews to set up GRC practices for your organization.
I have highly sensitive data.
Our cloud instance is deployed following the best practices and standards for cloud security. The on-premises setup can also be an option for use cases with critical information. More details available below on our security page.
What does Private Gen AI mean?
Private generative AI means that you interact with models that are exclusive to your instance and run in private environments. These can be run in your infrastructure or our cloud instance and guarantee that your data never leaves your perimeter.
How long can I keep the trial instance?
45 days.
Is the community edition free forever?
Yes.
I'm an integrator looking to rebrand the solution for my customers.
We have a white label program that we can discuss .
I'm a solo consultant and don't want to pay for each one of my customers.
You only pay contributor seats since readers are free.
I would like to contribute.
This is possible, check the contributions guide on our GitHub.
What is the OSS license?
AGPLv3.
I already have a lot of risks assessments, can I import them at once?
Yes, as long as they share the same format in CSV or Excel and are structured, the import wizard of the pro version will be able to pick it up. In the meanwhile, you can use the API to do that.
What are the prerequisites to install CISO Assistant?
CISO Assistant consists of a few docker images. You can install it on your laptop, desktop, or server. If it can run Excel, it can run CISO Assistant :). Once you install Docker and Docker-compose, follow the instructions on GitHub. The other flavours of installation are documented in the Docs section.
What are the supported languages?
CISO Assistant is available in more than 8 languages thanks to a very active community worldwide.
What are the supported frameworks?
CISO Assistant has more than 45 cyber security frameworks and it is still counting. If you notice that one is missing, reach out to the team through Discord or contact form. If it's an open and free standard or regulation, we will add it for free.
Can I add a custom/internal framework?
Yes. Just follow the instructions on the documentation to use our open format. We also provide express consultancy options to assist with complex and large framework integration.
Ready to boost your cyber security posture?
Join our community of satisfied customers and enjoy the benefits of CISO Assistant.